Question 1

What is physiotherapy?

Accepted Answer

Physiotherapy is a treatment used to help with pain relief, healing and rehabilitation of most medical and surgical conditions.  It is appropriate for muscle, joint ligament and nerve conditions whether resulting from injury, illness or disability.
Physiotherapists use a range of physical, hands-on techniques.  All our physiotherapists are trained in Maitland Mobilisations and McKenzie technique.  As well as manual treatment they will also advise on ways you can further reduce muscle and joint problems with exercise programmes and methods to self-manage chronic conditions.  If they consider it appropriate, physiotherapists may recommend you are seen by other specialists, for example orthopaedic surgeons, pain specialists or rheumatologists.

Question 2

Is physiotherapy massage?

Accepted Answer

No, physiotherapy is much more than massage, although specific massage techniques may be used if they are regarded as an appropriate treatment to aid your recovery.  Physiotherapy treatment can include manual therapy (moving your joints), soft tissue mobilisation (such as massage), electrotherapy and many more treatment options.

Question 3

What does treatment involve?

Accepted Answer

Our physiotherapist will begin with a full assessment and physical examination to establish the cause and nature of your condition.  After this, the physiotherapist will look at the results and consider your past medical history to determine, in conjunction with your wishes, what treatment is most fitting for your needs and create a personalised treatment plan.

Question 4

What should I wear?

Accepted Answer

Wear some comfortable clothing such as a loose top, tracksuit or shorts and trainers that you feel able to move around in easily.  Physiotherapists need to visually assess you in terms of movement and posture, as well as move different areas of your body, so these need to be accessible and visible.

Question 5

How long do sessions last?

Accepted Answer

The first appointment will involve a full assessment and will take up to 45 minutes.   Following sessions will depend on what your treatment plan requires and usually take up to 30-45 minutes.

Question 6

Do you get treatment on your initial appointment?

Accepted Answer

Your first session will involve a full assessment and in most cases treatment and recommendations will be made.

Question 7

Do I need to see my doctor first?

Accepted Answer

If you are self-referring and paying for your own treatment then you do not need to see your GP first.

If you use private medical insurance you may require a GP referral, depending on your insurer’s requirement.  You should always check with your insurance company before attending your first session.

Question 8

Is parking available?

Accepted Answer

Yes, in front of clinic building.   There are also two disabled parking spaces.  There are no steps into the clinic building and have easy disabled access.

Question 9

How effective is physiotherapy?

Accepted Answer

Research suggests that physiotherapy significantly improves the rehabilitation and recovery of numerous conditions, as well being instrumental in the prevention of further injury.

The amount of treatment that is required will vary from person to person.  The average number of treatment sessions needed to achieve a positive outcome is approximately 4 to 6 sessions.

Question 10

How will payment be taken?

Accepted Answer

Payment will be taken by card, cash or cheque.  Please note, we do not accept American Express.

Question 11

Can I pay using Private Medical Insurance?

Accepted Answer

If you wish to use a health insurance company to fund your treatment, please provide us with the company name, membership number and authorisation/claim number.

Question 12

Why choose NJB?

Accepted Answer

NJB provides the highest levels of clinical and professional excellence.  We have no waiting lists with immediate appointments available.  We are accredited by all major insurance companies.  We have a large car park with easy access into clinic.

Question 13

Can I stop at any time?

Accepted Answer

Yes, you can stop your treatment at any time.  However we do recommend that you complete the planned treatment course as some effects are temporary and require repeated session to have a long term impact.

If you feel the treatment is not achieving the results you anticipate, discuss this with your physiotherapist as they may be able to offer alternative treatment to achieve your desired results.

If you do stop treatment you are welcome to return to physiotherapy when this suits you.  However if this period is longer than six weeks, the physiotherapist will need to complete a full review of your initial assessment before recommencing treatment.

Question 14

Can I make a complaint?

Accepted Answer

We take all concerns and complaints seriously and will make every effort to resolve them to your complete satisfaction.  We also regularly review all feedback to continuously improve your experience with us.

We promote our own patient questionnaire which we will ask you to complete after your course of treatment.

Question 15

Why has my appointment been cancelled by the physiotherapist?

Accepted Answer

Unfortunately, very occasionally, an appointment may need to change but every effort will be made to rebook at a convenient time for you.

Question 16

Are there any appointment cancellation fees?

Accepted Answer

A cancellation fee will be charged if you do not attend an appointment without notice or cancel an appointment with less than one full working days’ notice (excluding weekends).

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